This is for resetting a user password for various reasons. This is often used in conjunction with a locked account.
\uD83D\uDCD8 Instructions
Verify the user is affiliated with ASU and that they still require access to the PnC system BEFORE completing a password reset. The easiest way to accomplish this is to contact their direct supervisor.
Access PnC Admin via the dropdown arrow in the top right, immediately left of your name
Select PnC Admin.
By default, the landing screen should be "Users." If it's not, you can select "Users" from the list on the left side of the screen under "Account Setup."
The list you see will contain all users with active accounts.
The list you see will display all users with active accounts. Accounts are deactivated under certain circumstances, such as when a user hasn't logged in for the past 30 days, when their agency's contract with ASU has ended, or when their supervisor confirms that the individual no longer works there.
If a user’s account requires a password reset but remains active, their name should appear when using the standard query in the top left.
To reset a user’s password, check the box “Enable edit of User Name/Password fields” and change their password to something generic and readable, e.g. “Password1!”, “Welcome1!”.
If the user locked themselves out of their account in addition to requiring a password reset, refer to the Locked out Users process for further assistance. If the User’s account is also deactivated, refer to the Deactivated Users process for further assistance.
Verify the user is affiliated with ASU and that they still require access to the PnC system BEFORE completing a password reset. The easiest way to accomplish this is to contact their direct supervisor.