What are maintenances?
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Why are maintenances important?
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How are maintenances decided?
Research Computing understands that these maintenances are impactful to our faculty's and researchers' work. However, these maintenances are critical to keeping the supercomputers operational. To mitigate the impact these maintenances have on our community, we first identify which dates we feel will cause the least impact. We then approve these maintenances through our governance board.
How are maintenances communicated?
We communicate these maintenances through the following communication channels:
our web portals and login prompts
our #rc-support Slack channel
our user mailing list with a three-week announcement and a one-week reminder
My work cannot wait for maintenance to complete. What options do I have?
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We understand that these measures may not alleviate all frustrations, and we welcome any suggestions from our community for further improving our processes. Your feedback is invaluable in helping us better serve our community and ensure a smoother experience for all users.
Please feel free to reach out if you have any questions or concerns. We are here to support you throughout this process.