Overview

Describe what this page will instruct users on

Troubleshooting the Web Portal

If you are having trouble with the interactive sessions disappearing after trying to launch a new session, please ensure that any AD blocker or privacy filters have been disabled for the web portal URLs.

Web browser plugin examples:

• Privacy Badger

• Avast

• Ublock Origins

• AdBlock

• AdGuard

Additional Help

If you require further assistance on this topic, please don't hesitate to contact the Research Computing Team. To create a support ticket, kindly send an email to rtshelp@asu.edu. For quick inquiries, you're welcome to reach out via our #rc-support Slack Channel or attend our office hours for live assistance

We also offer a series of workshops. More information here: Educational Opportunities and Workshops