...
Research Computing does not manage or maintain the CiscoVPN. It is maintained by the Enterprise Technology (ET) group. Below are some troubleshooting steps you can take. If none of these steps work, please reach out to ET for support.
| Note |
|---|
Important Update – February 7, 2025On Friday, February 7, 2025, Enterprise Technology implemented a change to the Cisco VPN service to enhance the sign-in experience. This update has caused compatibility issues with alternate VPN clients such as OpenConnect. Users attempting to connect via OpenConnect may encounter authentication or connection errors. To ensure a smooth and reliable VPN connection, we strongly recommend using the official Cisco VPN client, which can be obtained from: https://sslvpn.asu.edu MacOS Users - See This Section Ubuntu Users - See This Section |
DNS
DNS and Routing
First, ensure that you are connected to the VPN. Once you are connected, a small globe with a lock icon will appear. Hovering over it will display the "connected" status.
...
You may also need to run: docker network prune
MacOS Systems
The VPN Service is Unavailable
A common error on Mac OS systems is “Connect capability is unavailable because the VPN service is unavailable”
...
This is a known issue with the Cisco VPN on MacOS. Enterprise Technology (ET) has provided a patch for this, and it is available from ASU MyApps page under the heading “Is the SSL VPN failing to connect on your Mac?”
| Note |
|---|
When using the patch from ET, you must right-click and select “Open” from the menu, otherwise an error will appear. |
Alternatively, you can run the following commands on your Mac:
| Code Block |
|---|
sudo cp /opt/cisco/secureclient/bin/Cisco\ Secure\ Client\ -\ AnyConnect\ VPN\ Service.app/Contents/Resources/com.cisco.secureclient.vpnagentd.plist /Library/LaunchDaemons/
sudo launchctl bootstrap system /Library/LaunchDaemons/com.cisco.secureclient.vpnagentd.plist |
If prompted about blocked actions, click “Open System Settings”, and then “Allow” to allow the CiscoVPN to install the necessary network settings.
Then restart the Cisco VPN, and connect.
Uninstalling the VPN on MacOS
If you have to uninstall Cisco VPN, you will need to use the command line to remove it with the uninstall tool. MIT has some great documentation on this already:Cisco Anyconnect Manual uninstall Mac OS - Community Contributions - Hermes
| Code Block |
|---|
sudo /opt/cisco/secureclient/bin/vpn_uninstall.sh |
Disable IPv6 on MacOS
In the System Settings, search for “IPv6” and change the “Configure IPv6” option to “Manually”.
...
Ubuntu Systems
Missing Required Libraries
On newer Ubuntu systems, the default installation of Ubuntu and the CiscoVPN client does not include the necessary libraries required for successful VPN connections. When attempting to connect to the VPN, you may encounter the following error:
...
To resolve this issue, install the missing webkit2gtk library from the Jammy repository by running the following commands:
| Code Block |
|---|
sudo add-apt-repository deb http://gb.archive.ubuntu.com/ubuntu jammy main
sudo apt update
sudo apt install libwebkit2gtk-4.0-dev |
Once installed, restart the CiscoVPN client and attempt to connect again.
Additional Troubleshooting for Visiting Student Accounts
...
WSL2 , problem with network connection when VPN used (PulseSecure) · Issue #5068 · microsoft/WSL wsl 2 ubuntu 18.04 unable to connect to IP resources with Cisco Annyconnect active · Issue #4277 · microsoft/WSL
| Expand | ||||
|---|---|---|---|---|
| ||||
Using an Alternate Client Openconnect on Ubuntu23
Step #1: Open the terminal and enter the following command to install the OpenConnect network manager:
Step #2: Click on the Network icon in the top corner, and then click the settings gear to open the network settings. Then click the “+” sign next to VPN.  
Step #3: Select Multi-protocol VPN client (openconnect). 
Step #4: Enter the following info: 
Step #5: Click on IPv6 and select Disable. Then click “Add” on the top right side. 
Step #6: Your VPN profile has been created. Turn on its switch to connect to the VPN. 
Step #8: Enter your ASURITE in the Username box, put your ASURITE password in the first password box, and then the second password box would be your DUO method, for example. “push” for a push notification to your device. Once these have been entered, click on “Login”.  Openconnect on MacOS
 Enter the following: Name: ASU Cisco VPN Gateway: sslvpn.asu.edu Username: yourasurite Click Save Click Connect
 The first time you try to connect it will pop up this window. 
On successful login the Lock icon will turn Green.  |
Additional Help
| Insert excerpt | ||||||||
|---|---|---|---|---|---|---|---|---|
|
...