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\uD83D\uDCD8 Instructions

Note

Verify the user is affiliated with ASU and that they still require access to the PnC system BEFORE completing a password reset. The easiest way to accomplish this is to contact their direct supervisor.

  1. Access PnC Admin via the dropdown arrow in the top right, immediately left of your name.

  2. Select PnC Admin.

  3. By default, the landing screen should be "Users." If it's not, you can select "Users" from the list on the left side of the screen under "Account Setup."

  4. The list you see will contain all users with active accounts.

    1. The list you see will display all users with active accounts. Accounts are deactivated under certain circumstances, such as when a user hasn't logged in for the past 30 days, when their agency's contract with ASU has ended, or when their supervisor confirms that the individual no longer works there.

  5. If a user’s account is simply locked out, their name should appear when using the standard query in the top left.

  6. Uncheck the “Account is Locked” box on the right side under General. If the User’s account is also deactivated, refer to the Deactivated Users process for further assistance.

Note

Verify the user is affiliated with ASU and that they still require access to the PnC system BEFORE completing a password reset. The easiest way to accomplish this is to contact their direct supervisor.

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