This is for resetting a user password for various reasons. This is often used in conjunction with a locked account. However, if someone’s account is locked out, this will not help them albeit it may also be necessary.
\uD83D\uDCD8 Instructions
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Access PnC Admin via the dropdown arrow in the top right, immediately left of your name
Select PnC Admin.
By default, the landing screen should be "Users." If it's not, you can select "Users" from the list on the left side of the screen under "Account Setup."
The list you see will contain all users with active accounts.
The list you see will display all users with active accounts. Accounts are deactivated under certain circumstances, such as when a user hasn't logged in for the past 30 days, when their agency's contract with ASU has ended, or when their supervisor confirms that the individual no longer works there.
If a user’s account requires a password reset but remains active, their name should appear when using the standard query in the top left.
To reset a user’s password, check the box “Enable edit of User Name/Password fields” and change their password to something generic and readable, e.g. “Password1!”, “Welcome1!” Ensure that “User Must Change Password at Next Logon” is checked as these temporary passwords cannot be maintained.
If the user locked themselves out of their account in addition to requiring a password reset, refer to the Locked out Users process for further assistance. If the User’s account is also deactivated, refer to the Deactivated Users process for further assistance.
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